Shipping policy
Effective Date: January 2026
At Sultan Perfumes, Clothing and Jewellery — The Royal Collection, every order is prepared with care and precision to ensure your purchase reaches you safely and beautifully presented. Please review the details below regarding our shipping and delivery process.
1. Shipping Information
We ship orders to the address provided at checkout. Please ensure all shipping details, including recipient name, address, and contact information, are accurate to avoid delays or delivery errors.
Shipping and handling costs will be calculated and displayed during checkout before completing your order.
Note: We currently process orders from Toronto, Canada. Shipping options and rates may vary by location.
2. Order Processing Time
Each order typically takes 1–3 business days to process before shipment. During peak times, holidays, or special launches, processing may take slightly longer.
You will receive an email confirmation once your order has shipped, including tracking information (when applicable).
3. Delivery Times
Estimated delivery times are provided at checkout for your convenience. While we strive to deliver within the estimated timeframe, delivery dates are not guaranteed and may vary depending on carrier performance, weather conditions, or customs delays.
Sultan Perfumes, Clothing and Jewellery cannot be held responsible for delays caused by shipping carriers or circumstances beyond our control.
4. Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact our support team at sultanpcj@gmail.com with your order number. We will assist in tracking your shipment through the carrier.
5. International Shipping
For international orders, customers are responsible for any applicable import duties, taxes, or customs fees imposed by their local authorities. Sultan Perfumes, Clothing and Jewellery is not responsible for these additional charges.
6. Policy Updates
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any revisions will take effect immediately upon being posted on www.sultanpcj.ca.